Revolt Against “Customer Service”: MacIntyre on the Managerial Monster God (After Virtue 7)

In Chapters 8 and 9 of After Virtue, Alasdair MacIntyre argues that social science cannot approximate the physical sciences in predictability and that the bureaucratic manager, king of “customer service” technique is therefore full of, well, something other than expertise. It turns out that freedom entails a lack of predictability, that Machiavellian “Fortuna” is better than being oppressively managed and that complete efficiency produces the breakdown of efficiency in employee/constituent revolt. In Chapter 9, MacIntyre begins the journey away from Nietzsche, whom he considers at least an honest nihilist, and towards Aristotle.


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